SUMMARY:
Majestic Transportation is non-asset provider of transportation services to a wide variety of industries. We are in our 24th year of business and are locally based in Houston with active ownership. We provide transportation service for customers from small businesses to Fortune 500 companies. Our services include but are not limited to truckload, LTL, drayage, flatbed, heavy haul and over-dimensional, and hotshots. For more information please visit our website at www.majestictransportation.com.
JOB DESCRIPTION:
Majestic is seeking a full time Intermodal Port Drayage Specialist for our ongoing operations. Industry experience is preferred, but we are willing to train the right individual with the right attitude for this role.
DUTIES AND RESPONSIBILITIES:
- Provides load planning and dispatch duties for import/export containers at Bayport and Barbour’s Cut and other ports as required.
- Maintains positive and encouraging working relations with all drayage carriers, customers and third-party warehouses.
- Provides constant communications of service issues
- Provides daily and weekly performance/KPI data reports
- Manages and maintains operations inputs to allow drayage carrier settlement
- Utilize Mcleod system to address issues and document interaction
- Maintaining relationship with other drayage carriers to handle spikes in volume
- Follow specific escalation process in the event of major service failure / issue.
- Respond promptly to customer, warehouse, or carrier needs.
- Accurate and timely entry into operation system of loads status
- Schedule pick-up and delivery appointment times
- Communicate effectively with carriers and build carrier relationships
- Maintain reliable communications with customers regarding changes in pick-up and delivery schedules and potential service failures
- When possible, pre-plan the use of carriers and equipment for efficiency
- Maintain confidentiality of company information
- Perform freight services according to company and government regulations.
- Respond to customer concerns and queries professionally.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- High School Diploma.
- Two to four years related experience or equivalent.
- Proficient on email, MS Office Products, Dispatch Software
- Fluency in Spanish would be a plus
- Commitment to excellence and high standards.
- Acute attention to detail.
- Excellent written and verbal communication skills.
- Ability to work with all levels of management.
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- Good judgement with the ability to make timely and sound decisions
- Basic competence in duties and tasks of supervised employees.
- Working knowledge of data collection, data analysis, evaluation, and scientific method.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
COMPETENCIES:
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
PHYSICAL DEMANDS AND WORK ENVIORNMENT:
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
Apply Now:
ACKNOWLEDGMENT: I have read and acknowledge receipt of this job description and agree to perform the responsibilities as described above. I understand this job description is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees who hold this position.