SUMMARY:
Majestic is seeking a full time Logistics Account Specialist for our ongoing operations. Industry experience is preferred, but we are willing to train the right individual with the right attitude for this role.
DUTIES AND RESPONSIBILITIES:
- Book available freight in a cost effective manner
- Identify and contact qualified carriers for freight services.
- Source and negotiate with carrier base to move available loads.
- Schedule pick-up and delivery appointment times
- Communicate effectively with carriers and build carrier relationships
- Maintain reliable communications with customers regarding changes in pick-up and delivery schedules and potential service failures
- Communicate customer problems, needs, leads and inquiries to the sales force
- When possible, pre-plan the use of carriers and equipment for efficiency
- Maintain confidentiality of company information
- Perform freight services according to company and government regulations.
- Resolve freight discrepancies in a timely manner.
- Respond to customer concerns and queries professionally.
- Maintain positive and productive relationship with customers.
- Contact current and potential customers for new business opportunities.
- Ensure that documentation is complete and approved before transportation.
- Maintain and update accurate information in company’s operating systems
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- High School Diploma.
- Two to four years related experience or equivalent.
- Proficient on email, MS Office Products, Dispatch Software
- Commitment to excellence and high standards.
- Acute attention to detail.
- Excellent written and verbal communication skills.
- Ability to work with all levels of management.
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- Good judgement with the ability to make timely and sound decisions
- Basic competence in duties and tasks of supervised employees.
- Working knowledge of data collection, data analysis, evaluation, and scientific method.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
COMPETENCIES:
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for
- Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
PHYSICAL DEMANDS AND WORK ENVIORNMENT:
- Continually required to sit or stand at a desk
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
Apply Now:
ACKNOWLEDGMENT: I have read and acknowledge receipt of this job description and agree to perform the responsibilities as described above. I understand this job description is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees who hold this position.